SIDUMIN AQUARIUM
Delivery Policy
This policy explains how delivery and pickup work for orders placed with Sidumin Aquarium.
1. Delivery area
Delivery is available to supported locations in Sri Lanka. Availability, timing, and delivery charges may depend on the destination and the type of products ordered.
2. Delivery charges
Applicable delivery charges are shown during checkout where available, or confirmed with the customer before dispatch.
3. Delivery times
Estimated delivery times are provided as a guide and may change due to distance, weather, courier availability, livestock handling requirements, public holidays, or other circumstances outside our control.
4. Live fish deliveries
Live fish and other livestock require special handling. Delivery may be postponed if weather, transport conditions, or animal welfare considerations make delivery unsafe.
5. Customer responsibility
Please provide an accurate delivery address and reachable phone number. Someone should be available to receive the order at the agreed location and time.
6. Failed delivery
If delivery cannot be completed because the address is incorrect, the customer cannot be contacted, or no one is available to receive the order, an additional delivery charge may apply for another attempt.
7. Pickup
Where pickup is offered, customers should wait for order confirmation before visiting to collect the order.
8. Contact
For delivery questions, contact Sidumin Aquarium on 077 488 4051.