SIDUMIN AQUARIUM
Refund & Return Policy
We want customers to receive the correct products in good condition. This policy explains how return and refund requests are handled.
1. Damaged or incorrect products
If a non-living product arrives damaged, defective, or different from what you ordered, contact us as soon as possible after receiving it. Please keep the item, packaging, and proof of purchase, and provide clear photos if requested.
2. Return eligibility
Non-living products may be eligible for return where they are unused, in original condition, and with original packaging, subject to inspection and the nature of the product.
3. Live fish and livestock
Live fish and other livestock are handled separately because they are living animals. Contact us immediately if there is a problem on arrival. We may ask for photos or video taken shortly after delivery so we can assess the issue fairly.
4. Non-returnable items
Opened consumables, used products, customized items, and items damaged through misuse or improper aquarium conditions may not be eligible for return or refund.
5. Refund method
Approved refunds are normally returned using the original payment method where practical, or by another method agreed with the customer. Processing time may vary depending on the payment provider or bank.
6. Delivery charges
Original delivery charges are generally not refundable unless the return results from an error by Sidumin Aquarium or a product that arrived damaged or incorrect.
7. How to request a return or refund
Contact Sidumin Aquarium on 077 488 4051 with your order details and a description of the issue before returning any item.